Richard Mullender : Keep Them Talking!
Take the skills of hostage negotiation into the business world!
This workshop looks at the basic Communication rules and shows how they fit in all domains of life.
This will enable you to practice these skills away from the workplace, meaning you are more competent when actually negotiating large sales or promotions within your life etc.
5 key aspects of negotiation:
- Taking Responsibility to change your actions and behaviours, not expecting the other party to do so.
- Sincerity – believe in what you are saying
- Empathy inc non violent communication
- Mindset – if you believe it will go badly, it likely will
- Focused listening – particularly focused on use of positive minimal encourages such as yes, aha etc etc to keep the conversation going.
Richard retired from the Metropolitan Police after completing 30 years service, following both military service and experience in the private sector. His police experience has included a wide variety of operational roles and specialist detective duties.
During the last 10 years Richard has focussed on developing his training skills and has been selected to train law enforcement agencies and other government agencies within the UK and across the world. As lead trainer in hostage negotiation Richard has retained up to date skills through carefully balancing the equally demanding role as an ‘on call’ hostage negotiator for emergencies in the UK and overseas.
Richard has developed a passion for demonstrating the benefits of effective communications, honed by study, training and regular operational delivery. He now runs a successful private training company delivering training in both the Public and Private sectors. He is a fully competent trainer and is a member of The Institute of Analytic Interviewing, an organisation formed in the USA that trains across the world.
In addition to leading training for the National Negotiation Course, Richard has been involved in situations of national and international significance; including the attempts to release Kenneth Bigley and later Margaret Hassan in Iraq in 2004 and the successful rescue of Norman Kember in Iraq in 2005.
